Voltframe Electric
Legal

Privacy Policy

Last updated: September 12, 2026

What we collect

When you use the contact form on this site, we collect the name, email address, phone number and message you type into that form.

When you use the online booking form, we collect your first name, last name, email address and phone number, along with the date and time you select for your appointment. If you choose to opt in to SMS messages, we also record that consent.

We do not collect payment card details, government identification or any sensitive personal information through this site.

Why we collect it

The information from the contact form is used to reply to your enquiry. The information from the booking form is used to schedule and confirm your appointment. We may also use your contact details to send you appointment reminders or follow-up messages related to your service, if you have opted in to receive them.

We do not sell your information to anyone, and we do not use it for purposes unrelated to your enquiry or appointment.

How we store it

The information you submit is stored in the business's customer-relationship system. That system is password-protected and access is limited to the people who work at Voltframe Electric.

SMS and phone numbers

Phone numbers and SMS consent collected on this site are never sold, rented or shared with third parties for their own marketing purposes. They are used only to send messages to the person who opted in, for the purposes described at the time of opt-in (appointment confirmations, reminders, service updates, or occasional offers if separately consented to).

If you opt in to SMS messages, message frequency varies. Standard message and data rates may apply. You can reply STOP at any time to stop receiving messages, or HELP for assistance.

Live chat

This site may include a live-chat widget operated by the business's messaging provider. Any text you type into that widget is received by that provider as part of delivering the chat service. The widget is used solely to let you communicate with Voltframe Electric; the provider does not use your messages for its own marketing.

Cookies and tracking

This site uses cookies and similar browser storage in two ways.

  • Chat widget. The live-chat widget sets cookies to maintain your session and remember your conversation across page loads.
  • Analytics. This site may carry an analytics tag that collects anonymised data about pages visited and how visitors navigate the site. This data is used to understand how the site is being used and to improve it. It does not identify you personally.

Most browsers let you block or delete cookies through their settings. Doing so may affect the chat widget's ability to maintain your session.

How we protect your information

Forms on this site are served over an encrypted HTTPS connection, so the information you type travels securely between your browser and our servers. Once received, your data is held in the business's password-protected customer-relationship system. Access to that system is limited to the people who work at Voltframe Electric.

Your rights

You can ask us to correct or remove any personal information we hold about you at any time. To do so, contact us by email or phone:

We will respond to your request as promptly as we can.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Continued use of the site after a change is posted means you accept the updated policy. If you have questions about any change, please contact us using the details above.